YUSUF MINHAS

Digital Operations & Tech Support

YUSUF MINHASYUSUF MINHAS

YUSUF MINHAS

Technical Support Engineer | Digital Operations & Platform Management | Incident Resolution (ServiceNow/Jira) | Shopify

Available for work

About

Engineer by training. Designer by passion. Leveraging a background in DevOps and AWS architecture to build structured, resilient web experiences. Formerly supporting global infrastructure at IBM ; now optimizing UI/UX and digital operations in the e-commerce space.

Coordinates

Toolkit

Languages

PythonJavaScriptSQLBashPowerShell

Technologies

AWSGitReactJenkinsMySQLOffice 365VMWare

Project Management

JiraServiceNowConfluence

Design

FigmaTypographyGrid SystemsTailwind

Languages

EnglishNative
00 // Intro

Leveraging 3+ years of enterprise DevOps experience to build web interfaces that are as robust as they are responsive. I combine the structural discipline of cloud infrastructure with the creativity of modern web design to create digital environments that scale.

Python
Python
JavaScript
JavaScript
SQL
SQL
Bash
Bash
PowerShell
PowerShell
AWS
AWS
Git
Git
React
React
Jenkins
Jenkins
MySQL
MySQL
Office 365
Office 365
VMWare
VMWare
Jira
Jira
ServiceNow
ServiceNow
Confluence
Confluence
Figma
Figma
Tailwind
Tailwind
Python
Python
JavaScript
JavaScript
SQL
SQL
Bash
Bash
PowerShell
PowerShell
AWS
AWS
Git
Git
React
React
Jenkins
Jenkins
MySQL
MySQL
Office 365
Office 365
VMWare
VMWare
Jira
Jira
ServiceNow
ServiceNow
Confluence
Confluence
Figma
Figma
Tailwind
Tailwind
Python
Python
JavaScript
JavaScript
SQL
SQL
Bash
Bash
PowerShell
PowerShell
AWS
AWS
Git
Git
React
React
Jenkins
Jenkins
MySQL
MySQL
Office 365
Office 365
VMWare
VMWare
Jira
Jira
ServiceNow
ServiceNow
Confluence
Confluence
Figma
Figma
Tailwind
Tailwind
Python
Python
JavaScript
JavaScript
SQL
SQL
Bash
Bash
PowerShell
PowerShell
AWS
AWS
Git
Git
React
React
Jenkins
Jenkins
MySQL
MySQL
Office 365
Office 365
VMWare
VMWare
Jira
Jira
ServiceNow
ServiceNow
Confluence
Confluence
Figma
Figma
Tailwind
Tailwind
01 // Selected Works
SaaS / Full Stack2026

GHOST MANAGER

A modern, high-performance subscription management SaaS to track recurring expenses, manage budgets, and avoid "ghost" subscriptions.

Next.jsTailwindPrismaSupabase
open_in_newLive SitecodeRepository
Performance2023

E-COMMERCE OPTIMIZATION

Reduced global load times by 40% through infrastructure tuning and UX refactoring. Implemented edge caching and optimized React rendering cycles.

Next.jsRedis
Infrastructure2022

CLOUD ARCHITECTURE

Automated multi-region AWS deployments using Terraform and GitHub Actions. Designed a self-healing cluster for high availability.

TerraformAWS
Machine Learning2024

AI INTEGRATION

Integrated OpenAI APIs into existing customer service workflows, reducing response times by 60%. Built custom fine-tuned models for domain-specific queries.

PythonOpenAIFastAPI
Automation2023

DEVOPS PIPELINE

Designed and implemented CI/CD pipelines using GitHub Actions and Jenkins. Achieved 99.9% deployment success rate with automated rollback capabilities.

JenkinsDockerKubernetes
Infrastructure2024

SYSTEM MIGRATION

Led migration of legacy on-premise systems to AWS cloud infrastructure. Reduced operational costs by 45% while improving system reliability.

AWSTerraformPython
02 // Professional Journey
Mar 2025 — Present

Digital Operations & Technical Support Specialist

Gaijin Gadgets

expand_more

Multifaceted Digital Operations Specialist streamlining Shopify ecosystems, technical support, and UX design to optimize the customer journey from checkout to fulfillment.

Description

  • arrow_rightShopify Management: Managed the CMS backend to ensure 100% accuracy of product metadata, pricing logic, and site content, optimizing the storefront for a seamless user experience.
  • arrow_rightTechnical Support: Acted as the primary point of contact for multi-channel inquiries (email/social), diagnosing application-level issues and resolving payment gateway or fulfilment discrepancies.
  • arrow_rightProcess Improvement: Analysed recurring customer friction points to implement website updates and FAQ resources that streamlined the checkout journey and reduced repeat support tickets.
  • arrow_rightDigital Assets: Designed and deployed site-wide promotional banners and communications to maintain brand consistency and optimize UI/UX.
  • arrow_rightEvent Operations: Represented the brand at high-traffic events (e.g., Comic Con), managing live sales and resolving hardware-level POS issues under pressure to ensure zero downtime.
Jun 2022 — Mar 2025

Senior Tech+ Analyst

GRAYCE

expand_more

3 years at an international consultancy specializing in IT support, working with some of the largest global tech companies.

IBM Assignment Highlights

  • arrow_rightDelivered IT support across production services, providing early life support to ensure smooth onboarding of new systems and minimizing post-deployment issues.
  • arrow_rightManaged day-to-day incident resolution in a fast-paced Agile environment, successfully resolving high-priority incidents to maintain system availability and minimize business disruption.
  • arrow_rightMonitored services with Kibana, analyzing server logs to identify root causes and reducing average resolution time by 20%.
  • arrow_rightUtilised ServiceNow, JIRA, and Confluence to document, track, and resolve incidents, improving collaboration, workflow transparency, and traceability.
  • arrow_rightApplied Bash scripting and command-line tools to automate fixes, cutting manual intervention time by 25%.
  • arrow_rightHandled 150+ tickets daily and over 200 ServiceNow tickets monthly, achieving 95–98% SLA compliance and exceeding KPIs.
  • arrow_rightAnalysed service performance metrics, presenting insights to senior leadership that drove reliability improvements and reduced repeat incidents.
  • arrow_rightActed as primary escalation point for global stakeholders, bridging communication between technical and non-technical teams to reduce resolution times and strengthen client trust.
  • arrow_rightCollaborated cross-functionally to align technical actions with business goals, contributing to higher client satisfaction scores.
  • arrow_rightDesigned and deployed automated workflows for recurring incidents, boosting team productivity and reducing resolution times.
  • arrow_rightDelivered peer training and knowledge transfer sessions, improving onboarding speed and enhancing junior engineers' technical capabilities.
03 // Academic Background
2018 — 2021

BSC. COMPUTER SCIENCE

University of West London

2014 — 2017

A-Levels

Alperton Sixth Form

04 // Certifications
sprint

Agile PM Foundation

APMG International

cloud_done

AWS Solutions Architect

In Progress

psychology

AWS AI Practitioner

In Progress